一般的质量问题解决的流程，举例如下：

Responsibilities for Repair, Replacement and Return of Household Automotive Products:

涉及“三包”的零件供应商必须确保快速响应。

Fast Response Requirement to 3R Products related suppliers.

收到主机厂通知（电话或书面通知）的国产供应商在24小时/进口供应商在48小时内。

Within 24 hours (Local Supplier) / 48 hours (Import Supplier) of receipt of the main engine factory Quality Alert Notification (telephone or in writing).

配合主机厂SQE建立紧急电话会议机制。

Establish the emergency conference call with SQE.

④在厂内排查潜在原因及采取短期遏制措施。

Investigate the potential cause and implement the short-term containment in-house.

⑤主机厂会在收到失效件24小时内寄出。

The defective parts will be sent by the main engine factory within 24 hours upon receipt.

⑥供应商收到失效件24小时内必须确认短期遏制措施的有效性。

Supplier must confirm the validity of the short-term containment within 24 hours upon receipt of defective part.

⑦若为一级供应商本身的原因，则5个工作日内必须完成根本原因及长期措施的分析和反馈。

Supplier must finish analyzing and provide feedback on root cause and long-term countermeasure within 5 working days if it is the Tire 1 supplier’s problem.

⑧若为二、三级供应商的问题，则供应商必须24小时内反馈分析计划（含邮寄节点），10个工作日内完成根本原因及长期措施的分析和反馈。

Supplier must provide analysis plan (including the part transport breakpoint) within 24 hours and finish analyzing and feedback the root cause and long-term measure within 10 working days if it is the tier 2 or tier 3 suppliers’problem.

⑨若有必要，供应商须支持主机厂实施紧急空运并到失效现场进行问题分析。

Supplier must support the main engine factory with emergency air transport and on-site analysis if necessary.

⑩主机厂有权对上述响应要求进行调整并通知供应商，供应商应当严格执行调整后的响应要求，以保证零件的快速响应。

The main engine factory reserves the right to adjust the established response requirement and notify the supplier the response requirement. The supplier should execute the adjusted requirement strictly to ensure the parts fast response.